At Awanzy, customer satisfaction is our top priority. We want you to have a pleasant shopping experience with us, and we stand behind the quality of our products. This Refund and Exchange Policy explains how we handle returns, refunds, and exchanges to ensure transparency and convenience for our customers.
We carefully inspect each product before shipping to maintain quality standards. However, if you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order at akhtaramazon21@gmail.com.
with your order number, photos of the product, and a brief explanation of the issue. Our support team will review your request and guide you through the next steps.
Refunds are only applicable under valid circumstances, such as receiving a damaged or incorrect product. To be eligible for a refund, the item must be unused, in its original condition, and returned with all original packaging and tags. Items showing signs of use, wear, or alteration will not be accepted for refund.
Once your return is approved and received, we will inspect the item and notify you via email about the status of your refund. If approved, the refund will be processed to your original payment method within 7 to 14 business days, depending on your bank or payment provider. Shipping fees and handling charges are non-refundable unless the return is due to our error.
Exchanges are available if you receive an incorrect or defective product. If the requested replacement item is unavailable, you may choose an alternative product of equal value or request a refund. To initiate an exchange, please reach out to us with your order details, and we will provide the return instructions.
We do not offer refunds or exchanges for reasons such as change of mind, size issues, or color preference unless the item received is significantly different from the product description. Please review the product details carefully before placing your order.
If a package is lost during transit or marked as delivered but not received, please contact us immediately. We will investigate the issue with our shipping partners, but please note that Awanzy is not responsible for delays or loss caused by courier errors or incomplete address information.
We reserve the right to refuse any refund or exchange request that does not meet the conditions mentioned in this policy. Our goal is to handle every case with fairness and understanding, ensuring that our customers feel valued and supported throughout the process.
For any questions, return requests, or concerns regarding your order, please contact us at akhtaramazon21@gmail.com. Our team will be happy to assist you promptly.
Thank you for shopping at Awanzy and trusting us to deliver quality products and service.