Refund policy

Return and Refund Policy

Last updated: September 16, 2026

We want you to be satisfied with your purchase. This policy applies to eligible orders shipped within the United States.

30-day return window

You may request a return within 30 days after delivery. To qualify, an item must be unused, unworn, unwashed, and in the same condition in which it was received, with its original packaging, accessories, manuals, and proof of purchase.

Start a return

Email info@awanzye.com with your order number, the item you wish to return, and the reason. We will provide return instructions and, when applicable, a return authorization. Do not send a return to our Florida business mailing address unless we specifically instruct you to do so. Returns sent without authorization or to an incorrect location may not be accepted.

Damaged, defective, wrong, or missing items

Inspect your order promptly. Contact us within 7 days of delivery if an item is damaged, defective, incorrect, or missing. Include your order number and clear photos or video of the item and packaging. When verified, we will provide an appropriate replacement, refund, or other remedy at no additional product-return cost to you.

Non-returnable items

For health, safety, and customization reasons, we cannot accept returns of opened personal-care or beauty products, consumable or perishable goods, hazardous materials, intimate goods, custom or personalized products, gift cards, or items marked final sale. This restriction does not limit remedies for defective or incorrectly supplied goods.

Return shipping

Customers are responsible for return shipping costs for preference-based returns, including wrong size, unwanted items, or change of mind. Original shipping charges are non-refundable unless the item was defective, damaged, or incorrect. We recommend using a tracked service because we cannot refund returns that do not reach the authorized return location.

Exchanges

The fastest way to exchange an eligible item is to complete an authorized return and place a new order. Availability cannot be guaranteed.

Refunds

After the authorized return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method. Please allow up to 10 business days for processing after approval, plus any additional time required by your bank or card issuer.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but cancellation cannot be guaranteed once processing or fulfillment has started. If an order has shipped, the standard return process applies.

Contact

Email: info@awanzye.comAWANZY, 7901 4th St N, Suite 300, St. Petersburg, FL 33702, United States